1. Are you a manufacturer or a trader?
A: We're a professional OEM ODM manufacturer and trader of custom metal components.And have our own exporting right.
2. I can't find the product I need on your website, can you make product according to my design?
A: Yes,of course.The products showing on our website are not for sales, but only for helping you understand our services. We professional do custom work according to every customer's design. Please do not hesitate to send us your design drawing now for your next project!
3. How long will it take for me to receive my quote?
A: Once we get your drawings and full product information, we can quote you within 6 hours if the project is not too complex.
4. How can I feel safe to do business with your company?
A: We will make the confidentiality agreement before cooperation. And alibaba online trade assurance is available to you.
5. What is your main market?Do you have other customers in my country?
A: Our main markets are Europe, North America, Japan, Korea. We have more than 300 cooperated customers there until 2017. We wish to work with you in the coming days!
6. Are there any quality standards for your production?
A: We are ISO9001:2008 certified factory.
7. Do your company accept small quantity order?
A: Sure,we do. Small order is warmly welcomed. Hope that with our efforts, your business is better and better.
8. What kinds of materials can you use for producing the products?
A: All the metal and rubber materials can we use according to your demand. Such as aluminum, carbon steel, stainless steel, spring steel. copper, brass, bronze, nickel alloy, zinc alloy, gold and other non-metal materials as rubber, nylon, delrin, POM etc.
9. How can I deal if I don't have design drawing?
A: We can make drawings according to your design idea. Warmly welcome to contact us to discuss your idea.
10. Can you make the product according to my original sample?
A: Of course. Please send us your sample via air shipping. Then we make a detail analysis of your sample and provide you the drawings before production.
11. What kinds of surface finishings are available?
A: We provide various surface finishing according to your demand, such as powder coating, anodizing, polishing, brushing, zinc plating, gold plating, tin plating, nickel plating, chrome plating, electric-plating, hot dip galvanizing, dacromet, e-coating,enamel coating, electrophoresis,sanding etc.
12. Can I receive a prototype before submitting a larger order?
A: Sure. It is a must procedure.
13. What is your production time?
A: Normally, for samples, if no need tools, 1-3 days to make the prototype.If need tools, 15-20 workdays to make the tools and samples.
For mass order, 10-20 workdays according to your mass order quantity and specifications.
14. How can I know my order process during production?
A: We keep you updated during production by sending you pictures and videos!
15. What do you do for quality control of my order?
A: Raw material inspection--Semi-finished products inspection before surface treatment--finished products inspection before packing. Inspection report available to you!
16. How do you pack the goods? Can I have my packaging customized?
A: We pack every item by EPE, then have them packed by carton box or wooden box according to your request. Of course we support customized packaging. Please contact us to discuss it now!
17. How to ship my product? And where will my product be shipping from?
A: Sea shipping or air shipping according to your demand. We support door to door shipping, or shipping from Shanghai/ Shenzhen port. If any other special request, we will support you also!
18. How to do if I receive the unsatisfied goods?
A: We make the product according to your requests and drawings confirmed before production. If anything we have done wrong, we remake for you free of charge!
Thank you for your gold time and patient visiting! More questions, please feel freely to contact us!
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